HR Specialist

3 days ago

Manila, National Capital Region, Philippines beBeeEmployeeSupport Full time $60,000 - $80,000
Job Description">

We are seeking a detail-oriented and proactive specialist to join our team on a fixed-term basis.

The ideal candidate will be responsible for addressing backlogs and ensuring operational stability, contributing to daily operations' smooth and efficient functioning.

Key Responsibilities:

  • Backlog Management: Review, prioritize, and resolve backlog items, ensuring timely and efficient completion.
  • Stabilization Efforts: Identify and address areas of instability within processes and workflows to enhance overall operational efficiency.
  • Collaboration: Work closely with cross-functional teams to understand backlog issues and provide support on agreed-upon processes and procedures.
  • Documentation: Maintain detailed records of backlog items, resolutions, and stabilization efforts for future reference and continuous improvement.
  • Reporting: Provide regular updates and reports on backlog status and stabilization progress to management.
  • First-line support of employees, managers, and executives for all general HR inquiries, seeking support in HR policies, processes, self-service transactions, and HR content on the online portal.
  • Expert and skilled end user for HR systems and tools. Document calls and code as appropriate for reporting purposes
  • Provide accurate and efficient resolutions of issues and inquiries through multiple channels by following appropriate resolution/assessment methodologies.
  • Provide timely and reliable employee support that generates a high level of employee satisfaction and inspires confidence through effective communication, expert knowledge, and efficient escalation to resolve issues.
  • Communicate effectively (written or verbal) matching the style, needs, and level of understanding of the employee to support optimal interaction, through available employee support channels.
  • Recommend process improvements to drive efficiencies, knowledge, and consistencies in our procedures.
  • Role may expand to include responsibilities for administration of additional HR processes
Requirements

Required Skills and Qualifications:

  • 2+ years of related experience, preferably in a US HR Contact Center/US Healthcare Account and HR Shared Services environment
  • 1 to 3 years of experience in a BPO environment
  • Must have a bachelor's degree
  • Open to fresh graduates with excellent communication skills
  • Willing to work for a fixed-term employment for 9 months
  • Amenable to work in a Hybrid set-up and on a Night shift schedule.
  • Amenable to work onsite in Taguig.

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