Client Partnership Officer
6 days ago
About the Role
We are seeking a highly motivated and experienced Client Services Officer to join our team. As a Client Services Officer, you will be responsible for managing and maintaining customer relationships, ensuring excellent service delivery, and promoting our products and services to new and existing customers.
Responsibilities
Key responsibilities include:
- Managing client certification and timely booking of audits in accordance with BSI KPIs.
- Responding to client inquiries in line with BSI's Client Promise.
- Promoting BSI products and services to new and existing customers.
- Positioning the BSI value proposition and explaining how our products and services can enable organizations to improve.
- Delivering the ethos of Making Excellence a Habit through the provision of responsive and proactive client service.
Key Performance Indicators (KPIs)
The successful candidate will be expected to achieve the following KPIs:
- 100% achievement of individual and team targets (revenue, delivery days, profit margin).
- At least 4 months advanced booking.
- Achieving Driving Force Leads Generation KPI.
- Customer satisfaction (>90%).
- Customer care call (at least 2 calls to key clients outside their normal audit frequency).
- Response time to customer inquiries or concerns within 24 hours.
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