Remote Live Chat Customer Service Specialist

2 days ago

Province of Palawan, Mimaropa, Philippines beBeeCustomer Full time ₱40,000
Live Chat Customer Support Representative

Join a dedicated team providing exceptional service to customers through live chat support.

This is a full-time position, and the ideal candidate will be proactive, service-oriented, and comfortable interacting with customers via computer.

The role involves responding to customer inquiries in a timely and professional manner, resolving issues efficiently, and providing accurate information about products, services, and company policies.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues via live chat.
  • Provide helpful and accurate information about products, services, and company policies.
  • Assist customers with placing orders, processing returns, and tracking shipments.
  • Troubleshoot technical issues and provide step-by-step instructions for resolution.
  • Evaluate complex or unresolved issues and escalate them to senior support staff or supervisors as needed.
  • Develop and maintain comprehensive knowledge of company products, services, and policies to ensure up-to-date information for customers.
  • Identify and address potential customer concerns proactively to prevent escalation.
  • Build rapport and establish positive relationships with customers through effective communication and empathy.
  • Document customer interactions, inquiries, and resolutions accurately in a CRM system.
  • Collaborate with other customer support team members and departments to ensure seamless customer experiences.
  • Stay informed about product updates, promotions, and industry trends to effectively address customer inquiries.
Requirements:
  • At least 2 years of experience in LIVE CHAT customer support in the BPO or remote setting.
  • Proficient written and spoken English skills.
  • Experience using help desk software and other remote support tools.
  • Familiarity with different CRM tools.
  • 1 year of experience as Team Leader/Supervisor, SME, Amazon CSR, Quality Analyst in the BPO is a plus.
  • Own work-from-home equipment.
  • Availability to start immediately.
Benefits:
  • Competitive compensation.
  • Fully remote work arrangement.
  • Opportunities to work on various projects.
  • Dedicated assistant support.
Preferred Equipment:
  • Laptop or desktop computer capable of running web browsing, spreadsheet, and communication software.
  • Intel i5 or equivalent processor.
  • 8GB RAM or higher.
  • Stable internet connection (at least 50Mbps).
  • Working camera and headset for video calls.
  • Backup systems for power outages.

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