Customer Engagement Specialist

1 day ago

Province of Palawan, Mimaropa, Philippines beBeeCustomerSupport Full time $48,000 - $64,000

Role Overview

We are seeking a highly skilled and motivated Customer Engagement Specialist to join our team.

This role is ideal for an individual who is passionate about delivering exceptional customer experiences and has a strong background in providing live chat support.

  • The Customer Engagement Specialist will be responsible for resolving customer inquiries and issues via online chat, email, and phone calls in a timely and professional manner.
  • They will also be required to clarify customer needs, determine the cause of the issue, select and explain the best solution, and follow up to ensure the issue is resolved.
  • In addition, they will participate in writing excellent help documentation and escalate bugs to the technical support team as needed.

Responsibilities

Key Responsibilities:
  • Customer Support: Provide live chat support to customers via our platform, responding to inquiries and resolving issues in a timely and professional manner.
  • Issue Resolution: Clarify customer needs, determine the cause of the issue, select and explain the best solution, and follow up to ensure the issue is resolved.
  • Documentation: Participate in writing excellent help documentation to support customers and improve the overall user experience.
  • Bug Escalation: Escalate bugs to the technical support team as needed to ensure timely resolution.

Requirements

Requirements:
  • Experience: At least one year of experience providing live chat customer support for a software/SaaS platform.
  • Skill Set: Demonstrable critical thinking, communication, and creative problem-solving skills, with the ability to learn new software platforms quickly.
  • Language: English is the primary language required, with secondary languages being a plus.
  • Qualifications: Self-starter, positive attitude, ability to continuously develop and adapt to a growing team, and familiarity with chat and CRM platforms.

Benefits

What We Offer:
  • Opportunity to Grow: The opportunity to grow and develop your skills in a fast-paced and dynamic environment.
  • Collaborative Team: A collaborative and supportive team environment that encourages open communication and feedback.
  • Remote Work: The flexibility to work remotely and maintain a healthy work-life balance.
  • Professional Development: Opportunities for professional development and growth within the company.

About Us

We are a leading provider of SMS marketing and business texting solutions. Our platform enables organizations to send marketing campaigns, share important alerts, and provide 1-on-1 customer service using text messages. With a powerful suite of features, our platform is designed to help businesses start and scale their engagement through SMS.

We are committed to building a diverse and inclusive team that values creativity, innovation, and collaboration. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply.

Apply now to join our team and take the first step towards a exciting career opportunity

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