Customer Success Advocate

11 hours ago

Province of Palawan, Mimaropa, Philippines beBeeMarketing Full time $40,000 - $60,000

Are you looking for a dynamic and challenging role in customer success? As a Marketing Support Specialist, you will be responsible for providing exceptional support to our customers globally.

This is a full-time, permanent position that offers the opportunity to work remotely and make a real impact on our customers' experiences.

The key responsibilities of this role include:

  • Providing high-quality digital marketing support to customers via various channels, including live chat, email, phone, and Zoom.
  • Handling inbound and outbound customer service activities, including responding to customer inquiries and resolving issues efficiently.
  • Logging support tickets and updating their status within our ticketing system.
  • Gathering customer feedback and collaborating with internal teams to resolve reported incidents.
  • Developing strong relationships with assigned accounts and conducting training sessions to ensure consistent customer engagement and satisfaction.
  • Assisting with onboarding and training new customers, and maintaining those working relationships to ensure they effectively utilize our platform and adhere to best practices.
Requirements
  • A minimum of 2 years of experience in customer success, account management, or B2B client service.
  • Experience with ticketing and live chat support systems.
  • Excellent verbal and written business communication skills in English, with fluency preferred.
  • Strong interpersonal skills, comfortable in customer-facing interactions.
  • Ability to prioritize tasks effectively and manage multiple customer escalations in a calm and professional manner.
  • Advanced proficiency in Google Suite and Microsoft Office software.
Bonus Points
  • Previous experience in software support, especially SaaS platforms.
  • Familiarity with CRM software, such as Salesforce or Hubspot.
  • Account management experience with a focus on client relations and growth.

This role offers growth potential for the candidate to take on Account Management responsibilities after gaining sufficient product knowledge and experience.

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