Freight Forwarding Customer Service Expert

11 hours ago


Pasig, National Capital Region, Philippines Offshore Business Processing Full time

**About Offshore Business Processing**

We are a leading provider of business processing solutions, dedicated to delivering exceptional results in the Freight Forwarding, Logistics, and Shipping industries.

**Job Summary**

We are seeking a highly skilled Freight Forwarding Customer Service Expert to join our team. As a key member of our customer service department, you will play a critical role in ensuring seamless communication with clients and driving sales growth.

**Key Responsibilities**

- Respond to phone calls and emails from clients in a professional and timely manner.
- Create potential clients in our database based on information provided and build relationships with existing customers.
- Draft quotes, follow up on feedback, and confirm bookings via email.
- Review and verify all order requests before processing to ensure accuracy.
- Provide exceptional customer service, resolving queries and concerns efficiently.
- Establish and maintain positive business relationships through regular communication and follow-up.

**Requirements**

To be successful in this role, you will need:

- At least 1 year of experience in Customer Service or Sales Support in the Freight Forwarding, Logistics, or Shipping industry.
- A high level of attention to detail and accuracy.
- Excellent English skills in both written and oral communication.
- Ability to cope with repetitive or continuous support queries.
- Solid computer skills with the ability to learn new systems quickly.
- A positive attitude towards challenging situations.
- Willingness to work in Ortigas and adaptability to shifting schedules.

**What We Offer**

In return for your expertise, we offer:

- Competitive compensation package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance

**If You're Up for the Challenge**

Apply now to become part of our team and take the first step towards an exciting career in Freight Forwarding Customer Service



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