Travel Professional

18 hours ago


Pasig, National Capital Region, Philippines Neksjob Full time
About Neksjob

We are a leading organization in the travel industry, committed to delivering exceptional customer experiences. Our team is dedicated to providing cutting-edge service and ensuring customer satisfaction.

Job Description

Role Summary:

As a Travel Professional - Customer Service Expert, you will be responsible for handling incoming calls from customers, resolving their inquiries and requests in a timely and efficient manner. You will also utilize various client-based tools and applications for customer management and servicing.

Key Responsibilities:

  • Answering incoming calls from customers and addressing their concerns
  • Resolving customer inquiries and requests in a professional and courteous manner
  • Utilizing Sabre/Amadeus GDS to manage customer interactions
  • Providing excellent customer service and ensuring customer satisfaction
  • Maintaining accurate records of customer interactions and feedback

Requirements:

To be successful in this role, you will need:

  • A minimum of 1-3 years of experience in a user-facing or back of house airline industry or travel agency role
  • In-depth experience with Sabre/Amadeus GDS
  • Excellent communication and interpersonal skills
  • The ability to work in a fast-paced environment and adapt to changing situations
  • A strong commitment to customer satisfaction and service excellence

What We Offer:

Neksjob offers a competitive salary, exciting performance bonuses and account-specific allowances, career advancement opportunities, and comprehensive healthcare benefits. We promote a culture of continuous learning and development, and we encourage our employees to take ownership of their careers and personal growth.

Why Work with Us?

Neksjob is a dynamic and innovative organization that values its employees and customers. We are committed to delivering exceptional customer experiences and creating a positive impact in the travel industry. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.



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