Customer Service Representative
1 week ago
We are looking for a skilled and customer-focused CX Expert to join our team at Hr1001. As a Customer Service Representative, you will play a vital role in delivering exceptional customer experiences across various communication channels.
Job Description:
In this role, you will be responsible for servicing customers through emails, phone calls, and live chat, ensuring timely resolutions to their issues. You will also meet customer satisfaction targets, provide feedback to improve the customer experience, and collaborate with cross-functional teams to drive business outcomes.
Responsibilities:
- Deliver exceptional customer experiences through various communication channels.
- Meet customer satisfaction targets and issue resolution goals.
- Provide timely and effective solutions to customer inquiries.
- Collaborate with cross-functional teams to drive business outcomes.
Requirements:
To be successful in this role, you will need:
Key Skills and Qualifications:
- A minimum of 3 months of phone/voice experience in a BPO setup.
- At least 3 months of chat experience in a BPO setup.
- Fluent English communication skills (written and verbal).
- An analytical mindset to solve problems creatively.
- A typing speed of at least 35 words per minute.
About Us:
Hr1001 is a dynamic company passionate about delivering outstanding customer experiences. We strive to empower our people to advance in their careers and create a welcoming work environment. Our core values of courage, initiative, teamwork, trust, and innovation guide us as we grow and evolve as a company.
Why Choose Us?
At Hr1001, you can expect:
- A competitive salary range of $15-$18 per hour, based on location and experience.
- Comprehensive medical insurance and social security coverage.
- A positive and inclusive company culture that fosters growth and development.
- Opportunities to work with top brands and learn from industry experts.
Salary Information:
The estimated salary for this role is between $15-$18 per hour, depending on your location and level of experience. We offer a competitive compensation package that reflects your value to our organization.
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