IT Network Operations Expert

18 hours ago

Pasig, National Capital Region, Philippines Ezy Service Service Corporation Full time

Job Summary

We are seeking a highly skilled IT Network Operations Expert to join our team at Ezy Service Service Corporation. In this role, you will be responsible for managing and resolving complex network-related issues that cannot be handled by lower-tier teams.

About the Role

As an IT Network Operations Expert, you will support multiple customer environments and act as an engineering escalation contact supporting multi-vendor networks. Your responsibilities will include configuring and troubleshooting routers, switches, collaboration applications, firewalls, and wireless networks. You will also perform configuration changes on customer systems per customer requirements and manage escalated tickets working closely with NOC and SOC engineers.

Main Responsibilities

  • Configure and troubleshoot routers, switches, collaboration applications, firewalls, and wireless networks.
  • Support existing customer installations.
  • Perform configuration changes on customer systems per customer requirements.
  • Manage escalated tickets working closely with NOC and SOC engineers.
  • Implement firewall changes for customers (Fortinet, Cisco, and Palo Alto).
  • Notify customers of major network incidents and assist with remediation.
  • Create change request documents utilizing approved templates and complete customer change request forms to perform changes to network and infrastructure network.
  • Collaborate on the completion of customer questionnaires, solution requirements documents, prepare test plans, create migration plans, build technical plans to support project plans, and ensure delivery per architecture and plans in accordance with documentation standards at Driven.
  • Log all time activity using ConnectWise platform.
  • Respond to customer emails in a timely manner.
  • Develop and update network diagrams using Visio or similar visualization tools.
  • Assist engineering team maintain up-to-date documentation to customers.
  • Meet internally with network engineering team members and project management office to update project status and support items.
  • Participate in on-call rotations for emergency support.
  • Mentor a team of 6 Level 1 SOC/NOC Analysts.

Requirements

  • Relevant educational qualifications.
  • 5+ years working on enterprise networks.
  • Maintain a minimum of CCNP or equivalent level certification.
  • Experience administering Cisco, Palo Alto, and Fortinet infrastructure.
  • Expert knowledge of Layer 2 standards and protocols.
  • Expert-level understanding of Layer 3 routing protocols: RIP, EIGRP, OSPF, and BGP.
  • Fundamental knowledge of designing secure network architectures.
  • Network diagram creation and modification using Visio or similar drawing tools.
  • Proficient using Microsoft Office 365 suite of productivity tools.
  • Experience logging time to appropriate projects and tasks.
  • Confident, business-level written and verbal communication skills.

About Our Company

Ezy Service Service Corporation is a forward-thinking, global IT solutions provider, specializing in managed services, cloud solutions, and IT support. We partner with businesses to optimize their technology infrastructure, ensuring efficiency, security, and growth. With a focus on innovation and customer-centric service, we leverage advanced tools and expertise to help organizations navigate the complexities of the digital world.

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