Technical Support Specialist

1 day ago

Antipolo City, Calabarzon, Philippines beBeeSupport Full time ₱1,000,000 - ₱1,200,000
Job Overview

MCI specializes in delivering tailored solutions to meet diverse client needs. We're committed to excellence and innovation, making us a trusted industry partner.

Job Responsibilities
  • Provide technical assistance and troubleshooting support for various clients across industries.
  • Respond to technical inquiries, resolve issues related to hardware, software, and connectivity.
  • Guide users through solutions with patience and professionalism.
Key Tasks
  • Respond to inbound technical support requests via phone, chat, or email.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Guide customers through step-by-step solutions and escalate complex issues when necessary.
  • Document all customer interactions accurately in the system.
  • Maintain up-to-date knowledge of products, services, and support procedures.
  • Ensure customer satisfaction by providing timely and effective resolutions.
  • Follow company protocols and security guidelines when handling sensitive information.
  • Collaborate with internal teams to improve support processes and customer experience.
  • Meet performance metrics including resolution time, customer satisfaction, and attendance.
Requirements & Ideal Candidate Profile
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.
About This Role

This is a remote position that requires strong technical skills and excellent communication abilities.

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