Help Desk Specialist

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeITSpecialist Full time ₱4,500,000 - ₱6,000,000
IT Support Specialist Job Overview

As a skilled IT professional, you will be responsible for providing remote technical support and assistance to end-users. This includes resolving hardware, software, and network-related issues promptly and effectively.

You will work closely with the IT team to implement projects, upgrades, and system improvements that contribute to the overall efficiency of IT operations.

  • Troubleshooting and Resolution: Troubleshoot and resolve IT problems by identifying root causes and escalating to supplier or partner organisations as required.
  • Remote Installation and Maintenance: Remotely install, configure, and maintain computer systems, mobile devices, software, printers, and peripherals to ensure optimal performance and security.
  • Access Management: Manage system user accounts and access permissions to ensure data security and compliance with company policies.
  • IT Support Tickets: Log, manage and respond to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems.
  • User Training and Guidance: Provide training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency.
  • Inventory Management: Monitor and maintain IT inventory, including hardware and software licenses, and assist with procurement as needed.
Requirements

To succeed in this role, you must have a degree in Information Technology / Computer Science or a related field, and a minimum 3-5 years prior experience providing support in areas such as Windows 10/11, M365, Active Directory / Azure AD, SharePoint, Teams, and Xero.

  • Technical Skills: Proficiency with Microsoft Office products, particularly Excel, and experience with remote support and management applications, such as TeamViewer, AnyDesk, VNC, and help desk software, like Freshdesk, Zendesk, Jira.
  • Communication Skills: Strong English written and verbal communication skills, with the ability to articulate complex technical information to non-technical stakeholders.

Staying updated with the latest technology trends and advancements in IT support is essential for success in this role.

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