Help Desk Professional

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeTechnical Full time ₱800,000 - ₱1,000,000

Job Description

As a highly skilled technical support professional, you will provide top-notch end-user support via phone, email, and chat, manage incidents and requests within the ServiceNow ticketing system, and resolve technical issues with software, hardware, and networks.

 

Key Responsibilities

  • Offer exceptional service desk support to clients, addressing their technical needs promptly and professionally.

  • Manage tickets efficiently within the ServiceNow platform, ensuring timely resolution of issues.

  • Perform daily follow-ups with users on ticket status and escalate complex problems as needed.

  • Resolve password reset issues and provide support for approved software installations/uninstallations.

  • Assist with multifactor authentication, single sign-on, and VPN setup.

  • Support various technologies, including Windows 10, Microsoft 365, Mac OS, and Active Directory.

  • Remotely troubleshoot and resolve technical issues with devices, applications, and networking equipment.

  • Prioritize tasks effectively in a fast-paced environment and communicate clearly with team members and stakeholders.

Required Skills and Qualifications

  • Demonstrate strong technical troubleshooting skills and a passion for delivering exceptional customer service.

  • Hold relevant certifications (e.g., CompTIA A+), preferably with experience supporting similar technologies (Microsoft 365, Windows 10, Active Directory).

  • Showcase expertise with remote access tools (LogMeIn, TeamViewer, Take Control) and proficiency in network fundamentals, device management, and security concepts.

  • Educational background: degree in computer science or related field preferred; experience working in an MSP or IT support environment beneficial.

 

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