IT Help Desk Associate
1 week ago
IT Help Desk Associate
Location: Onsite – Quezon City | Shifting / Night Shift
Take the next step in your IT career and join our team as an IT Help Desk Associate.
In this role, you will serve as the first line of support for global clients, addressing technical concerns such as troubleshooting, account management, and system-related issues. You will play an essential role in ensuring smooth IT operations while delivering excellent customer service.
What We Offer:
- Competitive salary package of up to ₱40,000 (based on tenure)
 - 20% Night Differential
 - HMO coverage starting Day 1
 - Attractive perks and clear opportunities for career growth
 
Qualifications:
- Minimum of 1 year Service Desk or IT Support experience in an International BPO (voice support)
 - Strong background in ServiceNow (SNOW) and Active Directory (AD)
 - Proficient in VPN, Citrix, Hardware/Software troubleshooting, Outlook, and MS365
 - Excellent communication skills
 
Education:
- High School Graduate (Old Curriculum)
 - Senior High School Graduate
 - Associate Degree Graduate (2 years)
 - Bachelor's Degree Holder (with diploma)
 
Job Types: Full-time, Permanent
Pay: Php26, Php40,000.00 per month
Benefits:
- Health insurance
 - Paid training
 
Application Question(s):
- Where are you currently residing?
 - What is your Highest Educational Attainment?
 - Please state total length of International BPO ITSD Experience.
 - Do you have a Viber Account? If yes, kindly indicate your Viber name and number.
 
Work Location: In person
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