Help Desk Solutions Professional

2 days ago

Makati City, National Capital Region, Philippines beBeeTechnical Full time ₱600,000 - ₱1,000,000
Job Description:

The Technical Support Specialist will be a vital member of our Support team, providing assistance to customers and colleagues by delivering solutions. This role reports to a Technical Team Lead.

This position requires excellent interpersonal skills, including patiently communicating complex issues in time-sensitive environments.

Responsibilities:
  • Deliver prompt and effective resolutions to customer inquiries via live chat, phone support, email, video calls, recordings, and help desk software.
  • Analyze and diagnose challenging problems with our platform.
  • Collaborate with cross-functional teams for advanced issue resolution.
  • Contribute to the development and maintenance of internal resources and customer-facing materials.
  • Provide guidance and training to support specialists as appropriate.
Key Skills and Qualifications:
  • 2+ years of SaaS troubleshooting experience in a fast-paced Technical Support capacity.
  • Ability to rapidly learn and achieve mastery of web-based software.
  • Excellent analytical and investigative skills, with a desire to go beyond a surface-level understanding of issues brought to your attention.
  • Proficiency in Mac & Windows operating systems.
  • Understanding of how to connect and troubleshoot custom domains.
Benefits Package:
  • HMO paid 100% by us.
  • Mental healthcare coverage.
  • Company-issued device.
  • Team appreciation fund.
Our Company Culture:

We value collaboration, continuous learning, and mutual respect. We believe that this role offers a unique opportunity to grow professionally and make a meaningful impact on our community.

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