Help Desk Professional

2 days ago

Caloocan City, National Capital Region, Philippines beBeeSupport Full time $60,000 - $90,000
Job Title: Technical Support Specialist">

The Technical Support Specialist is an integral part of the Support Team that provides assistance to customers and colleagues by delivering solutions.

This role reports directly to a Technical Team Lead.

Key Responsibilities:">
  • Deliver prompt resolutions to customer inquiries via live chat, phone support, email, video calls, recordings, and help desk software.
  • Analyze and diagnose complex problems with the platform.
  • Collaborate with T3 support specialists or cross-functional teams for advanced issue resolution.
  • Contribute to the development and maintenance of internal resources and customer-facing materials.
  • Provide guidance and training to T1 support specialists as needed.
Requirements for Success:">
  • At least 2 years of SaaS troubleshooting experience in a fast-paced technical support capacity.
  • Ability to rapidly learn and achieve mastery of web-based software.
  • Excellent interpersonal skills, including patiently communicating complex issues in time-sensitive environments.
  • Strong analytical and investigative ability with a desire to go beyond a surface-level understanding of issues brought to your attention.
  • Fast typing speed and accuracy.
  • Proficiency in Mac & Windows operating systems.
  • Understanding of how to connect and troubleshoot custom domains.
Bonus Requirements:">
  • A Bachelor's Degree in MIS, Computer Science, or related field or equivalent experience.
  • Previous experience mentoring/training staff.
  • Advanced knowledge of Front End Web Development tools and technologies (HTML/CSS/Javascript/Liquid/SEO/RSS) and the desire to continue advancing this knowledge.
  • Previous experience with CRM software and managing contact lists.
  • Advanced understanding of DNS, CNAME, and SSL.
  • Advanced understanding of email deliverability and factors that impact it.
  • Previous experience with customer support platforms like Zendesk or other support portal tools.
  • Knowledge of API & Integrations.
One-on-One Process:">

The T2 Tech Support Specialist will meet weekly with the Technical Team Lead to discuss role performance, identify areas for improvement, seek guidance, and address any concerns.

These meetings aim to align on expectations and explore ways the leadership team can provide support.

Team Benefits Package:">
  • HMO Paid 100% by Employer.
  • Mental healthcare coverage.
  • Company-issued device.
  • Team appreciation fund.
How to Apply:">

Sound like a good fit? Click apply below.

Employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, age, veteran status, or any other basis protected by applicable law.

Seniority Level:">
  • Entry level.
Employment Type:">
  • Full-time.
Job Function:">
  • Information Technology.
Industries:">
  • Technology, Information and Internet, Computer and Network Security, and Software Development.

  • Help Desk Representative

    2 days ago

    Caloocan City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱4,500,000 - ₱6,000,000

    About the RoleAs a Help Desk Representative, you will be the primary point of contact for customer inquiries via phone, email, and online platforms. Your role will involve providing product information, quotations, and order status updates to ensure seamless communication with customers.Key ResponsibilitiesAct as the first point of contact for customer...

  • Help Desk Professional

    2 days ago

    Quezon City, National Capital Region, Philippines beBeeSupport Full time $18,000 - $24,000

    We are seeking a highly skilled Help Desk Professional to join our team. This individual will play a critical role in delivering exceptional customer experiences and ensuring seamless interactions with our product.The ideal candidate will possess deep expertise in software support, excellent written and verbal communication skills, and the ability to tailor...

  • Help Desk Support

    1 week ago

    Makati City, National Capital Region, Philippines NEW CANAAN INSURANCE AGENCY Full time ₱104,000 - ₱130,878 per year

    Position: Help Desk SupportLocation: Makati CityThe Help Desk Support will serve as the first point of contact for clients' inquiries and concerns related to Life Insurance, HMO/Medical benefits, and Personal Accident Insurance. This role ensures timely resolution, accurate information dissemination, and efficient coordination with providers and internal...

  • IT Help Desk Associate

    7 days ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions Inc. Full time ₱40,000 per year

    IT Help Desk AssociateLocation: Onsite – Quezon City | Shifting / Night ShiftTake the next step in your IT career and join our team as an IT Help Desk Associate.In this role, you will serve as the first line of support for global clients, addressing technical concerns such as troubleshooting, account management, and system-related issues. You will play an...

  • L1 Help Desk Analyst

    4 days ago

    Quezon City, National Capital Region, Philippines ECLARO Full time

    OverviewRole: L1 Help Desk AnalystPosition Summary: The Level 1 Help Desk Analyst provides first-line technical support to internal employees, resolving basic hardware and software issues. This role is essential in ensuring smooth day-to-day IT operations and maintaining high level of user satisfaction.Key ResponsibilitiesRespond to help desk tickets,...

  • IT Help Desk Associate

    5 days ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱26,000 - ₱40,000 per year

    IT Help Desk AssociateLocation: Onsite – Quezon City | Shifting / Night ShiftTake the next step in your IT career and join our team as an IT Help Desk Associate.In this role, you will serve as the first line of support for global clients, addressing technical concerns such as troubleshooting, account management, and system-related issues. You will play an...

  • Help Desk Solutions Professional

    2 days ago

    Makati City, National Capital Region, Philippines beBeeTechnical Full time ₱600,000 - ₱1,000,000

    Job Description:The Technical Support Specialist will be a vital member of our Support team, providing assistance to customers and colleagues by delivering solutions. This role reports to a Technical Team Lead.This position requires excellent interpersonal skills, including patiently communicating complex issues in time-sensitive...

  • Front Desk Professional

    2 days ago

    Caloocan City, National Capital Region, Philippines beBeeCustomerService Full time $20,000 - $32,000

    Job OpportunityWe are seeking a highly skilled professional to provide exceptional front desk support and be the first point of contact for clients via telephone.

  • Help Desk Professional

    2 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeTechnical Full time ₱800,000 - ₱1,000,000

    Job DescriptionAs a highly skilled technical support professional, you will provide top-notch end-user support via phone, email, and chat, manage incidents and requests within the ServiceNow ticketing system, and resolve technical issues with software, hardware, and networks. Key ResponsibilitiesOffer exceptional service desk support to clients, addressing...

  • Help Desk Technician

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines beBeeTechnical Full time ₱150,000 - ₱250,000

    Technical Support Associate RoleThis exciting opportunity involves working in a dynamic IT environment where you will be responsible for delivering exceptional customer service to internal and external customers.Candidates must possess a strong passion for helping others, excellent communication skills and the ability to work effectively in a team-based...