IT Help Desk Technician

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeHelpdesk Full time ₱600,000 - ₱900,000
Job Title: IT Support Specialist

Are you looking for a challenging and rewarding career in the field of Information Technology? Look no further than our IT Support Specialist role As a key member of our support team, you will be responsible for providing exceptional service to our end-users, resolving technical issues and improving overall IT operations.

In this role, you will work closely with our IT team to provide Tier 1 and select Tier 2 support, serving as the first point of contact for all internal technology issues. You will use your strong communication and customer service skills to provide direct user assistance via phone, email, Teams, and ticketing system.

Your responsibilities will include:

  • Serving as primary intake for support requests across multiple channels
  • Triage and resolve Tier 1 issues; escalate unresolved items after 1 hour of investigation/troubleshooting
  • Providing provision/deprovision user accounts in Active Directory, Microsoft 365, Teams Voice, Intune, and other platforms
  • Configuring and deploying new Windows devices using Autopilot and Intune policies
  • Supporting end-users on desktop/laptop issues, mobile device setup, email configuration, MFA setup (Microsoft Authenticator), and printer issues (Windows Print Server)
  • Installing and configuring business applications and tools
  • Providing remote support via Splashtop
  • Logging all support interactions and resolutions with attention to detail and within SLA expectations
  • Monitoring ticket queue and ensuring tickets are responded to and closed within SLA 90%+ of the time
  • Documenting known issues, solutions, and updating the IT knowledge base regularly

This is an exciting opportunity to join our dynamic IT team and make a real impact on our organization's success. If you have a passion for technology and excellent communication skills, we want to hear from you

Required Skills and Qualifications:

  • Associate degree or equivalent experience in Information Technology or related field
  • CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar, is preferred
  • 2–4 years in a help desk or technical support role
  • Prior experience with device provisioning and user account administration

Benefits:

We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.

About Us:

We are a forward-thinking organization committed to delivering exceptional results and making a positive impact on our community. We value diversity, inclusivity, and teamwork, and we strive to create a work environment that is collaborative, respectful, and supportive.

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