Help Desk Support

3 days ago


Makati City, National Capital Region, Philippines NEW CANAAN INSURANCE AGENCY Full time ₱800,000 - ₱1,200,000 per year

Position: Help Desk Support

Location: Makati City

The Help Desk Support will serve as the first point of contact for clients' inquiries and concerns related to Life Insurance, HMO/Medical benefits, and Personal Accident Insurance. This role ensures timely resolution, accurate information dissemination, and efficient coordination with providers and internal departments to support employees' needs and enhance overall service satisfaction.

Key Responsibilities

  • Assistance & Inquiry Handling
  • Respond to queries related to insurance benefits, coverage, eligibility, and claims procedures.
  • Provide accurate and timely information regarding Life, HMO/Medical, and Personal Accident insurance policies.
  • Guide through claim filing, membership updates, and benefit availment.
  • Coordination with Providers & Internal Teams
  • Liaise with insurance providers for enrollment, renewals, endorsements, and claim resolutions.
  • Escalate unresolved issues to the appropriate department or insurance provider.
  • System & Record Management
  • Update and maintain employee insurance records in the system.
  • Ensure accuracy, confidentiality, and compliance with company policies and data privacy standards.
  • Generate reports on insurance utilization, claim trends, and support ticket resolution.
  • Process Improvement & Communication
  • Provide feedback to improve internal processes related to employee insurance benefits.
  • Assist in creating FAQs, guidelines, and communications to educate employees on their insurance benefits.
  • Participate in insurance orientations, briefings, or wellness-related programs.

Qualifications

  • Bachelor's degree Business Administration, or medical related field.
  • At least 1–2 years of experience in help desk, or benefits administration (preferably with insurance handling).
  • Familiarity with Life, HMO/Medical, and Personal Accident Insurance policies and processes.
  • Strong communication and interpersonal skills with customer-service orientation.
  • Proficient in MS Office and comfortable with HRIS/help desk ticketing systems.
  • Detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment.
  • Ability to handle sensitive and confidential information with professionalism.

Key Competencies

  • Customer Service Orientation
  • Problem-Solving and Analytical Thinking
  • Attention to Detail and Accuracy
  • Team Collaboration and Coordination
  • Empathy and Patience in Handling Employee Concerns

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Health insurance
  • Life insurance
  • Promotion to permanent employee

Work Location: In person



  • Quezon City, National Capital Region, Philippines Stark Asia Solutions Inc. Full time ₱480,000 per year

    IT Help Desk AssociateLocation: Onsite – Quezon City | Shifting / Night ShiftTake the next step in your IT career and join our team as an IT Help Desk Associate.In this role, you will serve as the first line of support for global clients, addressing technical concerns such as troubleshooting, account management, and system-related issues. You will play an...


  • Makati City, National Capital Region, Philippines Deltek Full time ₱1,200,000 - ₱2,400,000 per year

    As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced,...

  • L1 Help Desk Analyst

    3 weeks ago


    Quezon City, National Capital Region, Philippines ECLARO Full time

    OverviewRole: L1 Help Desk AnalystPosition Summary: The Level 1 Help Desk Analyst provides first-line technical support to internal employees, resolving basic hardware and software issues. This role is essential in ensuring smooth day-to-day IT operations and maintaining high level of user satisfaction.Key ResponsibilitiesRespond to help desk tickets,...


  • Mandaluyong City, National Capital Region, Philippines Nogle Full time ₱1,200,000 - ₱2,400,000 per year

    Nogle Philippines Inc.is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which is tailored to the unique needs of global financial technology firms. Nogle Philippines Inc. offers several key operations positions, enabling the delivery of cutting-edge technology and tailored...


  • Quezon City, National Capital Region, Philippines IMTENAN Group Full time

    OverviewTalent Acquisition | Hiring & Onboarding | IMTENAN GroupJoin Imtenan Group as an IT Help Desk - Immediate Hiring.Location: Obour City, CairoEmployment Type: Full-TimeImtenan is an Egyptian brand focused on the production and retail sale of nutritional and healthy products including natural foods, diet, energy, immunity and skin-care products, as well...


  • Makati City, National Capital Region, Philippines Helix Systems Full time ₱1,200,000 - ₱2,400,000 per year

    Senior Helpdesk EngineerRemote | Sat–Tue | 10:00 AM – 8:00 PM EasternAbout Helix SystemsAt Helix Systems, we've been helping small and mid-sized businesses (40–500 users) solve their IT and cybersecurity challenges for over 20 years. As a Managed Service Provider (MSP), we pride ourselves on making IT simple, stress-free, and efficient.We automate, we...


  • Mandaluyong City, National Capital Region, Philippines GOODMAN SUPPORT SERVICES INC. Full time ₱30,000 - ₱60,000 per year

    Functional Overview:A Network Support Engineer is responsible for ensuring that IT services meet agreed-upon performance levels. They monitor service performance, identify issues, and implement corrective actions to maintain high levels of service availability and quality.Duties and Responsibilities:Monitor service performance: Use monitoring tools to track...


  • Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱300,000 - ₱600,000 per year

    Location: Cyberpod, EDSA Cor Quezon Ave, Pinahan, Quezon City, 1100 Metro ManilaRequired for Service Desk Analyst L1Willing to work in 24x7 shiftsTo provide 1st line technical support; answering support queries via phone, email, Chat and WebTo maintain a high degree of customer service for all support queries and adhere to all service management...

  • Front Desk

    3 days ago


    Makati City, National Capital Region, Philippines Q2 HR Solutions Full time $104,000 - $130,878 per year

    Q2 HR Solutions is a leading human resources consulting firm dedicated to helping organizations attract, develop, and retain top talent. With a team of experienced professionals, we partner with clients to understand their unique needs and deliver tailored solutions that drive business success.Job SummaryWe are looking for a highly organized and...


  • Makati City, National Capital Region, Philippines Avaloq Full time

    Service Desk Professional - Makati City  Company Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions...