Help Desk Technician

1 day ago

Mandaluyong City, National Capital Region, Philippines beBeeTechnical Full time ₱150,000 - ₱250,000
Technical Support Associate Role

This exciting opportunity involves working in a dynamic IT environment where you will be responsible for delivering exceptional customer service to internal and external customers.

  • Candidates must possess a strong passion for helping others, excellent communication skills and the ability to work effectively in a team-based environment.

The ideal candidate will have a solid understanding of computer systems, hardware and software troubleshooting techniques, as well as experience with Microsoft Office applications.

  • Responsibilities include providing first-line technical support via phone, email and in-person interactions, resolving common issues, escalating complex problems to senior technicians and maintaining accurate records of all incidents and resolutions.

Key qualifications include a high school diploma or equivalent, relevant experience in an IT help desk setting and proficiency in MS Windows networks, MS Exchange and MS Office.

  • Strong analytical and problem-solving skills, excellent time management and organizational abilities, and a commitment to ongoing learning and professional development are essential for success in this role.

As a valued member of our IT team, you will enjoy a collaborative work environment, opportunities for growth and advancement, and a comprehensive benefits package.

  • Key skills: Customer Service, Technical Support, Computer Troubleshooting, Teamwork, Communication, Time Management, Organizational Skills.

We welcome applications from fresh graduates and experienced professionals alike, so don't hesitate to apply if you're passionate about delivering top-notch technical support

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