Technical Support Specialist

4 weeks ago


Cebu City, Central Visayas, Philippines ADDFORCE Human Resources Solutions Full time

We are seeking a highly skilled Technical Support Specialist to join our team at ADDFORCE Human Resources Solutions.

About the Role

This is a fantastic opportunity for an experienced professional in the call center industry to take their career to the next level. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients in the US telecom sector.

Key Responsibilities
  • To provide technical support to clients via phone and email.
  • To troubleshoot and resolve technical issues in a timely and efficient manner.
  • To work closely with cross-functional teams to ensure seamless delivery of services.

What We Are Looking For

Requirements
  • Bachelor's degree in any field or equivalent experience.
  • A minimum of 3 years' experience in a call center environment, preferably in the US telecom sector.
  • International voice experience is essential.
  • US telecom experience would be highly desirable.
  • Good communication and problem-solving skills.

What We Offer

As a Technical Support Specialist at ADDFORCE Human Resources Solutions, you will have the opportunity to work with a dynamic team and contribute to the success of our clients. In return, we offer a competitive salary of $65,000 - $85,000 per year, depending on your experience. Additionally, you will receive a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

We believe that this role offers an exciting challenge for a motivated and results-driven individual who is looking to take their career to the next level. If you are passionate about delivering exceptional customer service and have a strong background in technical support, we encourage you to apply.



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