Technical Support Operations Manager

5 days ago


Manila, National Capital Region, Philippines Innovative Information Technology Solutions, Inc. Full time

Job Summary

We are seeking a highly skilled and experienced Senior Technical Support Representative to join our team at Innovative Information Technology Solutions, Inc.

The ideal candidate will have a strong background in technical support, with a minimum of 5 years of experience, including at least 2 years in a supervisory role. This position requires excellent communication and customer service skills, as well as the ability to troubleshoot complex technical issues related to restaurant POS systems, networking concepts, and AI-driven applications.

Key Responsibilities

  • Provide top-tier technical assistance and support to our restaurant partners via phone, email, and chat.
  • Diagnose and resolve software, hardware, and network-related issues related to our AI-driven restaurant technology.
  • Work closely with internal teams to ensure customer issues are efficiently addressed.
  • Maintain accurate and up-to-date records of customer interactions, technical issues, and resolutions within the support ticketing system.

Requirements

  • Minimum 5 years of technical support experience, with at least 2 years in a supervisory role.
  • Strong troubleshooting skills with experience in restaurant POS systems, networking concepts, and AI-driven applications.
  • Exceptional verbal and written communication skills with a customer-centric approach.
  • Ability to quickly diagnose technical issues and provide effective solutions.


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