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Technical Support Manager

1 week ago

Manila, National Capital Region, Philippines Systemantech Inc. Full time
About the Role

This position requires a strong understanding of IT services and technical support concepts.

As an IT Business Development Associate, you will lead and manage technical support resources to deliver exceptional client experiences.

You will be responsible for providing leadership and guidance to technical support resources deployed to clients.

  • Key responsibilities include identifying opportunities to improve processes and procedures to enhance client satisfaction and operational efficiency.
  • Providing excellent communication and interpersonal skills to ensure client satisfaction.
  • Creating proposals, quotations, and other documentation to meet client needs.