Technical Support Representative
3 days ago
About the Job:
We are seeking an experienced Technical Support Representative to join our global operations center in Manila. The ideal candidate will possess excellent problem-solving skills, strong customer service abilities, and a solid understanding of IT concepts and procedures.
Key Responsibilities:
- Provide prompt and courteous technical assistance to internal users via phone, email, and ticketing system.
- Analyze and troubleshoot complex technical issues, collaborating with internal teams when necessary.
- Maintain accurate records of user interactions and issue resolutions within the ticketing system.
- Develop and implement effective solutions to recurring technical problems.
- Stay up-to-date with emerging technologies and software applications to enhance technical expertise.
- Promote a culture of excellence by maintaining high-quality communication, collaboration, and documentation standards.
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