Technical Support Representative

3 days ago


Manila, National Capital Region, Philippines White & Case Global Operations Center Manila Full time

About the Job:

We are seeking an experienced Technical Support Representative to join our global operations center in Manila. The ideal candidate will possess excellent problem-solving skills, strong customer service abilities, and a solid understanding of IT concepts and procedures.

Key Responsibilities:

  • Provide prompt and courteous technical assistance to internal users via phone, email, and ticketing system.
  • Analyze and troubleshoot complex technical issues, collaborating with internal teams when necessary.
  • Maintain accurate records of user interactions and issue resolutions within the ticketing system.
  • Develop and implement effective solutions to recurring technical problems.
  • Stay up-to-date with emerging technologies and software applications to enhance technical expertise.
  • Promote a culture of excellence by maintaining high-quality communication, collaboration, and documentation standards.


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