Client Support Specialist

2 months ago


Iloilo City, Western Visayas, Philippines Gratitude Philippines Full time

Gratitude Philippines seeks a Client Support Specialist to join its team. As a vital member of our client-facing support group, this role will be responsible for providing high-quality customer service to our clients.

About Gratitude Philippines

At Gratitude Philippines, we are dedicated to delivering exceptional services that exceed our clients' expectations. Our team is comprised of experienced professionals who share a passion for delivering outstanding results in a fast-paced environment.

The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a team environment. A strong understanding of customer service principles and practices is essential, as well as the ability to remain calm and composed under pressure.

Job Responsibilities

The Client Support Specialist will be responsible for:

  • Providing timely and effective responses to client inquiries via phone, email, or chat;
  • Resolving complex issues in a professional and courteous manner;
  • Collaborating with internal stakeholders to resolve client complaints and issues;
  • Developing and implementing strategies to improve client satisfaction and retention;
  • Staying up-to-date on product knowledge and company policies to provide accurate information to clients.
Required Skills and Qualifications

To be successful in this role, the ideal candidate will possess:

  • A bachelor's degree in a related field (e.g., business administration, communications);
  • A minimum of 6 months experience in a customer service or call center environment;
  • Excellent communication and interpersonal skills;
  • Strong problem-solving and analytical skills;
  • Ability to work effectively in a team environment;
  • Knowledge of customer service software and tools.
Benefits

We offer a competitive salary package, including a base salary of P40,000 - P60,000 per month, depending on experience. Additional benefits include:

  • Medical and dental insurance;
  • Life insurance;
  • Retirement plan;
  • Vacation leave;
  • Holidays;
  • Flexible working hours;
  • Opportunities for professional growth and development.

We value diversity and inclusion in the workplace and encourage applications from qualified candidates of all backgrounds. If you are a motivated and customer-focused individual looking to take your career to the next level, please submit your application.



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