Advanced Technical Support Professional

1 week ago

Barcelona, Philippines beBeeSupport Full time $6,500 - $6,870
Technical Support Specialist - Tier 2

This is an advanced technical support role that involves escalated troubleshooting and maintaining operational continuity across systems, hardware, and software platforms.

The ideal candidate will work closely with Tier 1 support, system administrators, and other IT functions to ensure efficient issue resolution, system reliability, and user satisfaction.

  • Handle escalated issues from Tier 1 support, including hardware, software, network, and application issues.
  • Perform root cause analysis and implement permanent solutions.
  • Manage and resolve incidents and service requests using ITSM tools, ensuring proper documentation, ticket updates, and timely communication with stakeholders.
  • Configure, deploy, and troubleshoot laptops, desktops, mobile devices, and business-critical software.
  • Administer user accounts, permissions, and security groups across Active Directory, SSO platforms, SaaS applications, and collaboration tools.
  • Perform scheduled system checks, software installations, updates, and patching to maintain compliance and system health.
  • Contribute to internal documentation and support knowledgebase articles to improve resolution efficiency and promote self-service.

Key skills and qualifications include:

  • Experience supporting and managing IAM platforms such as Okta.
  • Familiarity with enterprise applications such as Microsoft 365 and Intune MDM.
  • Solid understanding of SAML, SCIM, and OAuth-based application integrations.
  • Experience supporting macOS, Windows 10/11, and Linux environments.
  • Ability to juggle multiple requests, prioritize appropriately, and resolve technical issues independently.

This position requires the ability to work in a remote and on-site environment, delivering support for employees globally.

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