Desktop Systems Support Expert

2 days ago

Ayala Alabang, National Capital Region, Philippines beBeeSupport Full time ₱2,500,000 - ₱3,500,000
Remote Desktop Support Specialist Job Description

This role involves providing technical assistance and support to end-users experiencing issues with their desktop systems, software, and related technologies.

The successful candidate will be responsible for troubleshooting, diagnosing, and resolving technical problems remotely, ensuring minimal downtime and optimal performance for users.

This includes assisting in the setup, configuration, and maintenance of desktop systems and software, as well as providing guidance and training to users as needed.

Key Responsibilities:
  • Technical Support

  • Provide remote technical support to end-users for desktop hardware, software, and network-related issues.

    • Diagnose and troubleshoot technical problems, including but not limited to operating system errors, software malfunctions, and hardware failures.
    • Resolve issues related to email, internet connectivity, and other desktop applications.

  • System Configuration and Maintenance

    • Assist in the setup, configuration, and maintenance of desktop systems, including operating systems, software applications, and peripheral devices.
    • Perform remote installations, upgrades, and patches to ensure systems are up-to-date and secure.
    • Monitor system performance and implement solutions to optimize functionality.

  • User Assistance and Training

    • Guide users through step-by-step solutions, either over the phone, via email, or through remote desktop software.
    • Provide training and support to users on new software, hardware, and IT policies.
    • Create and maintain user documentation and FAQs to assist with common issues.

  • Incident Management

    • Log and track support requests using a ticketing system, ensuring timely resolution and follow-up.
    • Escalate complex issues to higher-level support teams or vendors as necessary.
    • Maintain detailed records of issues, resolutions, and user interactions.

  • Security and Compliance

    • Ensure all desktop systems comply with security policies and standards.
    • Implement and enforce data security measures, including antivirus software and firewalls.
    • Assist in the management of user accounts, permissions, and access controls.
About this Role

This is an exciting opportunity for a skilled professional to join our team and contribute to the delivery of exceptional service to our customers.

We are looking for someone who is passionate about technology and committed to delivering high-quality results in a fast-paced environment.

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