Technical Support Expert

3 days ago

Ayala Alabang, National Capital Region, Philippines beBeeTechnical Full time ₱800,000 - ₱1,200,000

**Job Title:** Technical Support Expert

About the Role

Maintain technical relationships with clients through remote support services, ensuring their systems and devices are operational.

Main Responsibilities
  • Tackle complex hardware, software, and network issues via phone, chat, or email.
  • Employ troubleshooting techniques to resolve customer queries effectively.
  • Deliver expert guidance on product usage and procedures.
  • Analyze interactions and maintain detailed records of communication.
  • Stay updated on products and processes to provide optimal solutions.
  • Prioritize timely resolutions to guarantee high customer satisfaction.
Qualifications Required
  • Age 18 years or older.
  • High school diploma or equivalent qualification.
  • Previous experience in a call center environment.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • Familiarity with Microsoft Office applications.

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