Technical Support Expert

1 day ago

Ayala Alabang, National Capital Region, Philippines beBeeSupport Full time $7,200 - $7,800
Technical Support Role Overview

This role is ideal for professionals passionate about the world of technology and seeking a challenging opportunity to work with a leading software-as-a-service (SaaS) company.

Key Responsibilities
  • Provide exceptional technical support via calls, chats, and emails
  • Resolve support inquiries of various difficulties
  • Collect data to ensure the required technical information is gathered to resolve even more complex tickets
  • Maintain working knowledge of our client's products and services
  • Handle customers' sensitive information securely
Requirements
  • Excellent English communication skills (at least C1 for both spoken and written)
  • Prior experience in tech support, desktop support, or a similar role is essential
  • Strong troubleshooting and problem-solving skills, attention to detail
  • Basic understanding of networking fundamentals, including VPNs, firewalls, and cloud networking concepts
Benefits

By joining this team, you will have the opportunity to develop your skills in technical support, build strong relationships with customers, and contribute to the growth of a dynamic SaaS company.

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