Senior Insurance Operations Manager

11 hours ago


Ayala Alabang, National Capital Region, Philippines RecruiterPH Full time
Job Summary

We are seeking an experienced Senior Insurance Operations Manager to join our team at RecruiterPH. This role will oversee the management of processes, staff assignment, and resource planning to ensure seamless operations.

About You

To be successful in this position, you will need a college graduate degree and at least 12 months of experience in insurance accounts or the non-BPO financial sector. Additionally, you should have at least 3 years of supervisory experience in the BPO industry.

Key Responsibilities
  • Manage processes based on established performance standards, service levels, and quality expectations.
  • Implement full adherence to existing tools used to measure performance.
  • Manage staff assignment based on business needs and capacity, and build capacity through resource planning and cross-training.
  • Coach team members on proper handling of transactions.
  • Execute existing DR/BCP plans of the team.
  • Deliver output based on project plans during migrations.
  • Identify staffing requirements and be involved in the hiring process.
  • Develop resources for key positions such as Supervisor, Team Leader, Quality Auditor, or Trainer.
  • Take ownership in resolving and managing end-customer issues and negotiations.
  • Manage internal updates and communication within the unit.
  • Enforce compliance to company policies and effect disciplinary measures on violations.
  • Initiate and implement process improvements.
  • Lead projects/tasks assigned from time to time.
What We Offer

We provide a dynamic work environment with opportunities for growth and development. As a member of our team, you can expect:

  • A competitive salary package.
  • An opportunity to work with a reputable organization in the industry.
  • Continuous training and professional development.
  • A collaborative and supportive team environment.

We are an equal opportunities employer and welcome applications from all qualified candidates.



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