Advanced Technical Support Specialist
20 hours ago
We are seeking a seasoned IT professional to serve as an Advanced Technical Support Specialist. In this role, you will provide in-depth technical support and troubleshooting for end-user devices, software applications, and company infrastructure.
Responsibilities- Troubleshoot complex issues related to End User Devices, Company Infrastructure, and Cloud Solutions.
- Manage help desk tickets, ensure timely communication, and act as a escalation point.
- Collaborate with vendors, implement SaaS solutions, address infrastructure alerts, and contribute to process improvement initiatives.
- Provide exceptional customer service to resolve issues efficiently and avoid frustration.
- 7+ years of experience in Desktop Support, Systems Engineering, or Systems Administration.
- Helpdesk MSP experience and familiarity with RMM and PSA tools.
- End User Support skills: Microsoft Windows, Microsoft Office, desktop and mobile device troubleshooting, deployment, MDM.
- Systems Administration: Knowledge of Microsoft Windows Server Platforms, Active Directory, Group Policy.
- Basic understanding of Exchange Server, SQL Server, Storage and Virtualization platforms, and Networking concepts.
The ideal candidate will possess a unique blend of technical expertise, excellent communication skills, and a passion for delivering exceptional customer experiences. If you are a motivated and results-driven individual who is passionate about providing top-notch technical support, we encourage you to apply.
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Advanced Technical Solutions Expert
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Technical Support Engineer
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Advanced Technical Support Specialist
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Advanced Automotive Technical Support Specialist
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Technical Support Specialist
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Advanced Technical Support Specialist
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IT Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Quezon City, National Capital Region, Philippines beBeeSupport Full time ₱2,500,000 - ₱3,500,000Looking for a challenging role? We have an exciting opportunity for a Technical Support Specialist. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and a customer-focused approach. As a Technical Support Specialist, you will be responsible for providing advanced technical support to resolve escalated issues from...
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Advanced Technical Support Specialist
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Caloocan City, National Capital Region, Philippines beBeeTechnical Full time ₱900,000 - ₱1,350,000Key Duties:Troubleshoot complex technical issues related to end-user devices, software applications, and company infrastructure.Manage help desk tickets, ensuring timely communication with customers.Set up networks during client onboarding or projects, supporting seamless integration.Collaborate with vendor technical support to resolve issues or implement...
