Technical Support Engineer

2 days ago

Quezon City, National Capital Region, Philippines Advanced Energy Management Limited Full time

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert: Create Alert

Position Title: Technical Support Engineer

About Advanced Energy
Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energy's employees worldwide.

Responsibilities:

  • Serve Americas and Europe customers at Call Center via phone, email or online chat for all Advanced Energy products, including technical or selling related query
  • Identify & record all inquiries clearly, and response on time accordingly
  • Provide technical documents and related information to customers
  • Recognize customer real needs and promote product & peripheral solution to most fit for customers requirement
  • Recommend our products cross to competitors, collect application/commercial information, track & follow up on selling potential
  • Support online remote/field trouble shooting for end customer

Qualifications:

  • BS Electrical or Electronics and Communications Engineering graduate
  • 3 years or above electronic product design or related tech-support/customer service experience
  • AC/DC or DC/DC power supply, photonics, PCM, ESD, ESVM or other related experience preferred
  • Overcome difficulty to accomplish work independently
  • Good interpersonal communication capability
  • Good customer service consciousness
  • Good elaborative faculty, especially for trouble shooting & critical issue
  • Good sense on teamwork, positive working attitude & sense of responsibility
  • Able to work for afternoon and night shift

As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees in order to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, we offer a strong benefits package in each of the countries in which we operate.

Advanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.
We are committed to protecting and respecting your privacy. We take your privacy seriously and will only use your personal information to administer your application in accordance with the RA No also known as the Data Privacy Act of 2012.

#J-18808-Ljbffr

  • Technical Support Engineer

    1 day ago

    Quezon City, National Capital Region, Philippines Power Dimension, Inc. Full time ₱600,000 - ₱1,000,000 per year

    QUALIFICATIONS: Graduated with a Bachelor of Science major in Electrical Engineering. Passed the Electrical Board exam. Must have at least three (3) years of relevant experience as a Technical Engineer. Familiar with the schematic diagram of heavy equipment and medium voltage equipment. Knowledge of control circuits, PLC, protection...

  • Technical Support Engineer

    8 hours ago

    Quezon City, National Capital Region, Philippines Thunes Full time

    OverviewBased in our vibrant Manila office, you will report directly to the TechOps Team Lead, becoming a vital part of a team dedicated to ensuring the stability, performance, and integrity of our global payment platform. This position offers an exciting opportunity to operate on an international stage, collaborating with household names in the FinTech...

  • Technical Support Tier I

    1 day ago

    Mandaluyong City, National Capital Region, Philippines GOODMAN SUPPORT SERVICES INC. Full time ₱800,000 - ₱1,200,000 per year

    As a Technical Support Tier I, you will serve as the first line of defense in maintaining service reliability and operational performance across network, application, and infrastructure layers. You will be responsible for monitoring systems, detecting service issues, performing initial triage, and escalating to the appropriate technical teams. This role...

  • Software Technical Support Engineer

    1 day ago

    Quezon City, National Capital Region, Philippines Toshiba Global Commerce Solutions Full time $90,000 - $120,000 per year

    Toshiba Global Commerce Solutions is looking for Software Technical Support Engineer to provide technical support to customers and be part of the testing regime to ensure delivery of high quality, world class software applications, with high customer satisfaction.Role & Responsibilities:Get involved in the entire lifecycle of the SDLCUnderstand the...

  • IT Technical Support

    1 day ago

    Quezon City, National Capital Region, Philippines Office Wahouse Inc. Full time $30,000 - $50,000 per year

    We're Hiring Join our team as an IT Technical SupportKey Responsibilities:Respond to user inquiries and provide technical assistance via various channels such as phone, email, or in-person.Diagnose and resolve hardware and software issues, including operating systems, applications, and peripherals.Troubleshoot network connectivity problems and assist in...

  • Technical Support Engineer

    1 day ago

    Makati City, National Capital Region, Philippines KMC Solutions Full time ₱45,000 - ₱65,000 per year

    Make your next big career move by applying as KMC Solutions' next TECHNICAL SUPPORT ENGINEER L2The successful candidate must be technically oriented with excellent written skills and as an L2 Technical Support Engineer, they will need to provide advanced technical support to our customers, troubleshooting complex issues, and ensuring prompt resolution. They...

  • Technical Support Engineer

    12 hours ago

    Makati City, National Capital Region, Philippines Multi-Mach International Inc. Full time ₱18,000 - ₱250,000 per year

    We are seeking a highly skilled and motivated Technical Engineer to join our growing Aluminum & uPVC Windows and Doors Division. This role is ideal for someone with strong technical knowledge of profiles, hardware, and fabrication methods, and who can support the company from design stage to jobsite installation.The successful candidate will serve as the...

  • Technical Support Engineer L1

    1 day ago

    Quezon City, National Capital Region, Philippines iSearch Plus Full time $30,000 - $50,000 per year

    RESPONSIBILITIESRespond to incoming technical support requests via ticketing system, email, or chat Monitor system alerts and escalate issues to L2/L3 or relevant teams when necessary Provide initial troubleshooting and resolution for known issues Log and track incidents using the corresponding tools Ensure timely and professional communication with...

  • Network Support Engineer

    1 day ago

    Mandaluyong City, National Capital Region, Philippines GOODMAN SUPPORT SERVICES INC. Full time $40,000 - $60,000 per year

    Functional Overview:A Network Support Engineer is responsible for ensuring that IT services meet agreed-upon performance levels. They monitor service performance, identify issues, and implement corrective actions to maintain high levels of service availability and quality.Duties and Responsibilities:Monitor service performance: Use monitoring tools to track...

  • Technical Support Engineer

    1 day ago

    Makati City, National Capital Region, Philippines COSMOTECH PHILS., INC. Full time ₱180,000 - ₱240,000 per year

    PRIMARY RESPONSIBILITIESAssist in presales technical research, product demonstrations, and project design.Provide phone and email support for client-reported issues.Conduct functionality testing of products prior to delivery to clients or deployment in projects.Perform testing and commissioning of installed systems and projects.Prepare training materials and...