Advanced Technical Support Specialist

22 hours ago

Marikina City, National Capital Region, Philippines beBeeTechnical Full time ₱2,500,000 - ₱3,000,000
Job Summary

We are seeking a highly experienced IT professional to fill the role of Advanced Technical Support Specialist.

The successful candidate will be responsible for providing expert technical support and troubleshooting for end-user devices, software applications, and company infrastructure. Key duties include managing help desk tickets, ensuring timely and effective communication, supporting network setup during onboarding or projects, and acting as a Level 3 escalation point.

The ideal candidate will have a strong background in IT, with experience in desktop support, systems engineering, and systems administration. They will also possess excellent problem-solving skills, attention to detail, and the ability to work effectively in a team environment.

Key Responsibilities
  • Troubleshoot complex issues related to End User Devices and Company Infrastructure.
  • Manage help desk tickets and ensure timely and effective communication.
  • Support network setup during onboarding or projects.
  • Act as a Level 3 escalation point for technical issues.
Required Skills and Qualifications
  • 7+ years of IT Experience (Desktop Support, Systems Engineering, Systems Administration).
  • Helpdesk MSP experience.
  • Familiarity with RMM and PSA tools (e.g., Datto, Kaseya, NinjaOne, Halo, ConnectWise, Autotask).
  • End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop and mobile device troubleshooting, Deployment, MDM.
  • Support of Cloud products: Office 365, SharePoint / OneDrive, Azure, Google.
  • Systems Administration: Knowledge of Microsoft Windows Server Platforms (DC, FS, TS, Print, IIS) as well as Active Directory, Group Policy.
  • Basic Exchange Server, Basic SQL Server.
  • Support of BDR Products: Veeam, Azure, Local NAS.
  • Support of Cybersecurity products: Barracuda, Webroot, Ironscales, Axcient, Spanning.
  • Basic understanding and Support of Storage and Virtualization platforms: NAS OS, Dell Equallogic, Hyper-V, VMware.
  • Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching, VPN and Firewalls.
Benefits
  • Long-term work-from-home arrangement.
  • Amenable to a permanent night shift schedule.
Others
  • Seniority level: Mid-Senior level.
  • Employment type: Full-time.
  • Job function: Information Technology.
  • Industries: Outsourcing and Offshoring Consulting.

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