Technical Support Specialist

1 day ago

Quezon City, National Capital Region, Philippines beBeeSupport Full time ₱2,500,000 - ₱3,500,000
Looking for a challenging role? We have an exciting opportunity for a Technical Support Specialist. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and a customer-focused approach. As a Technical Support Specialist, you will be responsible for providing advanced technical support to resolve escalated issues from Level 1 support.The successful candidate will have a solid understanding of Microsoft Office 365 applications and services, as well as experience with Active Directory (AD), Group Policy Management, and Azure AD. Strong troubleshooting skills are essential to resolve technical issues across platforms.This is a great opportunity for someone looking to take their career to the next level. If you have a passion for technology and enjoy working in a fast-paced environment, we encourage you to apply.Responsibilities:
  • Providing technical assistance to customers by diagnosing and resolving hardware, software, OS related, M365, and basic network issues.
  • Handling escalated tickets from Level 1 support, ensuring prompt and effective resolution.
  • Escalating unresolved issues to Level 3 or specialized teams as necessary.
  • Collaborating with cross-functional teams such as NOC and L1 to ensure a seamless customer experience.
  • Conducting root cause analysis for recurring issues and providing recommendations for resolution.
  • Documenting resolutions and updating knowledge base articles.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 5+ years of experience in Microsoft 365 administration or similar roles.
  • Strong knowledge of Microsoft Office 365 applications and services.
  • Expertise in managing Exchange Online, SharePoint Online, and Microsoft Teams.
  • Experience with Active Directory (AD), Group Policy Management, and Azure AD.
  • Proficiency in PowerShell scripting for automation and administration.
Benefits:
  • Comprehensive leave policy, including vacation, sick leave, maternity/paternity leave, volunteer time off, and more.
  • Indian holiday calendar with 5 additional personal days off.
  • Learning and development opportunities with access to the latest technologies.

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