Advanced Technical Support Specialist

2 days ago

Caloocan City, National Capital Region, Philippines beBeeTechnical Full time ₱900,000 - ₱1,350,000

Key Duties:

  • Troubleshoot complex technical issues related to end-user devices, software applications, and company infrastructure.
  • Manage help desk tickets, ensuring timely communication with customers.
  • Set up networks during client onboarding or projects, supporting seamless integration.
  • Collaborate with vendor technical support to resolve issues or implement new solutions.
  • Implement SaaS solutions and address infrastructure issues reported by the NOC team.
  • Develop and document process improvements within the department.
Responsibilities:

The Level 3 Helpdesk Engineer is accountable for providing advanced technical support and troubleshooting services. Key duties include managing help desk tickets, ensuring timely and effective communication, setting up networks during client onboarding or projects, and acting as a Level 3 escalation point.

The ideal candidate will have strong analytical skills, excellent communication abilities, and experience in managing IT systems and processes.

This role requires a high level of technical expertise, with the ability to troubleshoot complex issues and implement innovative solutions.

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