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Client Support Professional

1 week ago

Taguig, National Capital Region, Philippines Cobden and Carter International Full time
Job Overview

Cobden and Carter International is committed to delivering exceptional customer service to our clients. We are seeking a highly skilled Client Support Professional to join our team and help us achieve this goal.

The successful candidate will have a strong background in customer service, with the ability to handle complex customer complaints and resolve issues efficiently. You will also possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

Main Responsibilities:

  • Providing customer service via inbound and outbound calls
  • Listening to customer concerns and resolving issues promptly
  • Processing orders and payments accurately
  • Resolving billing and payment issues efficiently
  • Managing cancellations, shipping, refunds, returns, and warranties
  • Logging customer data accurately
  • Providing information about our products and services
  • Taking orders and processing returns