IT Support Professional

4 days ago


Taguig, National Capital Region, Philippines Nityo Infotech Full time

Nityo Infotech is a cutting-edge technology solutions provider seeking an experienced IT Support Professional to join our team. This role involves delivering exceptional training and guidance to our service desk staff, empowering them to excel in their roles.

The ideal candidate will possess strong technical expertise, effective communication skills, and leadership capabilities. A degree in Information Technology or a related field is preferred, along with at least one year of experience in a call center environment and prior experience in a leadership role. Familiarity with call monitoring systems such as CISCO Finesse, Calabrio, and ServiceNow ITSM is also a plus.

Key Responsibilities:

  • Design and deliver comprehensive training programs for service desk staff
  • Provide ongoing coaching and support to ensure team members meet performance expectations
  • Maintain up-to-date knowledge of industry trends and best practices
  • Foster a culture of continuous learning and improvement within the team

What We Offer:

  • A competitive salary of 45,000 PHP
  • A dynamic and supportive work environment
  • Ongoing opportunities for professional growth and development


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