IT Support Technician for Clients

1 day ago


Taguig, National Capital Region, Philippines Carlson Wagonlit Travel (Hauptsitz Deutschland) CWT Beheermaatschappij B.V. Deutschland Full time

We are seeking an IT Support Technician for Clients to handle initial technical queries and resolve issues efficiently.

Responsibilities:

  1. Assist clients with technical difficulties via phone and email.
  2. Use online case management tools to document and track incidents.
  3. Analyze and troubleshoot problems to find effective solutions.
  4. Verify the success of resolutions through thorough testing.
  5. Address client inquiries within set service level agreements.
  6. Elevate complex cases to 2nd level support teams.

Requirements:

  • At least 1-2 years of experience in Technical Support or Customer Service.
  • Proven ability to handle high call and email volumes.
  • Background in managing travel-related accounts (desired).
  • Fluent in English language is essential.

Skills and Abilities:

  • Willingness to learn and adapt new IT support skills.
  • Excellent questioning and active listening skills.
  • Fundamental knowledge of basic troubleshooting methods.
  • Critical thinking and analytical skills.
  • Collaboration in a diverse, global environment.
  • Effective written and verbal communication skills.


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