Global Support Professional

6 days ago


Taguig, National Capital Region, Philippines Nasdaq, Inc. Full time
Company Overview
Nasdaq, Inc. is a global leader in providing innovative technology solutions to the financial industry. Our mission is to empower investors and businesses with access to market data and analytics.

We are committed to fostering an inclusive culture that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer service and driving growth through innovative solutions.

Job Description
In this role as a Client Support Analyst, you will provide support for a global team of Product Specialists by facilitating the resolution of data issues and participating in ad-hoc data projects. You will handle queries on a wide variety of data sets including estimates data, fundamentals, pricing, and ownership. Your day will include:
  1. Supporting the success of our customers by providing reactive support for a wide variety of data queries, ensuring timely and accurate resolution.
  2. Participating in ad-hoc projects supporting client needs and internal team initiatives.
  3. Leading efforts to identify data trends and working closely with data vendor to suggest and implement quality improvements.
  4. Working closely with a team of Product Specialists and Account Managers to provide outstanding customer service for a global client base.
  5. Documenting and tracking all client interactions in Nasdaq's CRM system.

Required Skills and Qualifications
To be successful in this role, you should have a strong desire to build client relationship skills and progress in the Client Success organization. A Bachelor's degree in Business Administration, Economics or other related fields is required. At least two years of experience in a shared services organization - preferably with combined content management and client service experience - is also necessary. Familiarity/understanding of the Capital Markets and excellent communication skills in English, both oral and written, are essential. Additionally, you should have strong attention to detail while managing multiple concurrent tasks and the ability to work independently in a fast-paced environment. Positive attitude and deep customer service orientation are also vital for this position.

Benefits
We offer a comprehensive benefits package, including HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and more. We are committed to providing opportunities for career growth and professional development, as well as fostering a positive and inclusive work environment.

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