Effective Digital Customer Experience Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomerService Full time ₱5,701,500 - ₱8,082,130
Job Description

As a Customer Care Process Associate, you will be responsible for digitally resolving customer issues with the highest level of professionalism and integrity to ensure customer satisfaction and retention.

This role requires exceptional communication skills, strong problem-solving abilities, and a passion for delivering outstanding customer service.

Key Responsibilities:
  • Resolve customer complaints in a timely and effective manner.
  • Communicate with customers through various channels, including phone, email, and chat.
  • Provide responsive, empathetic, and solution-focused customer service.
  • Collaborate with cross-functional teams to resolve complex customer issues.
Requirements

To excel in this role, you should possess strong communication and customer service skills, 3 years of international contact center experience, good technical knowledge, excellent written and oral communication skills, and ability to work independently and objectively.

Benefits

This position offers a remote work arrangement, requiring a secure workspace and effective internet connectivity. You will have the opportunity to build and maintain strong relationships with customers, manage multiple tasks and interactions, and prioritize requests and concerns.

Working Conditions

The ideal candidate should be dedicated to the customer experience, able to effectively adapt to accelerating changes, and possess sound decision-making skills.

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