Customer Experience Leader

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomerService Full time $60,000 - $70,000

We are seeking a dedicated customer experience leader to drive operational excellence in our eCommerce subscription business. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a proven track record of delivering exceptional customer support.

Job Description

This role involves overseeing a team of customer service agents, developing strategies to address recurring customer issues, and implementing process improvements. The successful candidate will have a keen eye for detail, a passion for problem-solving, and the ability to work collaboratively with internal teams.

  • Lead a team of customer service agents to deliver exceptional support.
  • Implement solutions to address recurring customer issues and improve processes.
  • Develop customer service SOPs to drive efficiency and consistency.

The ideal candidate will have a minimum of 5 years' experience in customer service management, a Bachelor's degree in Business Administration or a related field, and a proven track record of managing customer support teams.

Requirements
  • Bachelor's degree in Business Administration or related field.
  • Minimum 5 years experience in customer service management.
  • Proven leadership experience managing customer support teams.
  • Strong technical aptitude and ability to learn new tools.
  • Proficiency in CRM systems and e-commerce platforms.

The selected candidate will be responsible for providing timely support to customers via email and chat, managing order fulfillment to ensure accuracy and timely delivery, and collaborating with internal teams to align customer service strategies.

The ideal candidate will have excellent communication, interpersonal, and conflict resolution skills, as well as the ability to develop performance reports using data analytics tools.

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