Director of Customer Experience

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomer Full time ₱1,800,000 - ₱2,200,000
Job Overview

As a champion of customer experience, this role is instrumental in enhancing the shopping journey for customers. Focusing on the Voice of the Customer and feedback insights, you will be responsible for driving business decisions that prioritize customer interests.

About Our Company

Our company operates multiple direct-to-consumer brands in various sectors, utilizing data-driven strategies to scale our businesses and promote body positivity through our online community.

Work Culture and Model

We foster a culture of collaboration, innovation, and continuous learning, with a remote-first approach allowing team members to work from anywhere in the world.

Key Responsibilities
  • Lead and develop a high-performing Customer Experience Team to improve customer shopping experiences.
  • Represent customer interests in business decisions, emphasizing the importance of customer feedback and insights.
  • Monitor and report on customer experience KPIs, ensuring follow-up on action items.
  • Collaborate with cross-functional teams to implement customer-centric solutions, managing escalation processes.
  • Foster a culture of continuous learning and professional growth within the team.
Qualifications and Skills
  • At least 2 years of experience in a similar role, preferably in a customer-facing capacity.
  • Strong grasp of English language skills, including spoken and written communication.
  • Proven ability to lead and manage team leaders and members effectively.
  • Good problem-solving skills and confidence in facing challenges to ensure excellent customer experience.
  • Continuous learning and growth mindset, with a willingness to adapt to changing circumstances.
  • Excellent interpersonal and communication skills, with a positive work attitude.
  • Ability to make informed decisions independently and as part of a team.
  • Conflict Resolution and Decision-Making skills are essential in this role.
What We Offer
  • Collaborative work environment with talented individuals from around the world.
  • Opportunities for growth and development, both professionally and personally.
  • A safe space to be yourself, with a commitment to diversity, equity, and inclusion.
  • Openness to new ideas and initiatives, with a focus on innovation and creativity.
  • Competitive benefits package, including remote work options, paid holidays, and more.

Recognized as a top company for remote workers, we offer a unique opportunity to join our dynamic team.

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