Advanced Technical Support Position

2 days ago


Cebu City, Central Visayas, Philippines beBeeTechnical Full time ₱4,800 - ₱7,200

Senior Technical Support Specialist

Job Description

This is a remote opportunity for a skilled and customer-focused Senior Technical Support Specialist to work on advanced technical issues.

Main Responsibilities:
  • Provide advanced (L2/L3) support for customers on MDM/UEM platforms.
  • Troubleshoot and resolve complex technical issues efficiently.
  • Collaborate with cross-functional teams to resolve product-related matters.
  • Develop knowledge base articles and training materials.
  • Mentor junior engineers and share best practices.
  • Handle escalations with urgency and professionalism.
Key Qualifications:
  • 5+ years in technical support (enterprise software/SaaS).
  • Strong experience with VMware Workspace ONE, Microsoft Intune, MobileIron, or IBM MaaS360.
  • Excellent troubleshooting and communication skills.
  • Familiarity with tools like Zendesk, Freshdesk, Jira, Salesforce.
  • Ability to thrive in a fast-paced environment.

About this Role

This role requires a highly skilled technical professional who can deliver exceptional support and solutions. If you have a passion for technology and enjoy working with customers, this could be the ideal position for you.



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