
Technical Support Specialist
2 weeks ago
We are seeking a skilled Technical Support Specialist to join our team.
This is a critical role that requires technical expertise, problem-solving skills, and excellent communication abilities. The successful candidate will be responsible for providing advanced technical support to resolve escalated issues from Level 1 support.
About the Role:- Provide technical assistance to customers by diagnosing and resolving hardware, software, OS related, M365, and basic network issues.
- Handle escalated tickets from Level 1 support, ensuring prompt and effective resolution.
- Evaluate problems thoroughly, using available resources such as documentation, knowledge bases, and collaboration with other technical teams.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience in Microsoft 365 administration or similar roles.
- Strong knowledge of Microsoft Office 365 applications and services.
- Location: Hyderabad (with flexibility for remote work).
- Learning and development opportunities with access to the latest technologies.
- Comprehensive leave policy, including vacation, sick leave, maternity/paternity leave, volunteer time off, and more.
We are a team of seasoned engineers, strategists, and business experts with over a decade of experience in the IT industry.
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