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IT Technical Support Specialist

2 weeks ago

Cebu City, Central Visayas, Philippines beBeeITSupport Full time ₱250,000 - ₱450,000

Job Title: IT Technical Support Specialist

About the Role:

We are seeking a highly skilled and experienced IT technical support specialist to join our team. As an IT technical support specialist, you will be responsible for providing technical support and troubleshooting assistance to clients, ensuring the smooth operations of their systems, and delivering exceptional customer service.

Key Responsibilities:

  1. Manage and Monitor IT Infrastructure: You will be responsible for managing and monitoring the IT infrastructure for multiple clients, ensuring that all systems are running smoothly and efficiently.
  2. Identify and Resolve Issues: You will proactively identify and resolve any issues or problems that may arise, providing timely and effective solutions to ensure minimal disruption to clients' operations.
  3. Provide Technical Support: You will provide technical support and troubleshooting assistance to clients, either remotely or on-site, to resolve technical issues and improve overall system performance.
  4. Coordinate with Vendors: You will coordinate with vendors and third-party service providers to ensure effective service delivery and resolve any issues that may arise.
  5. Implement Security Measures: You will implement and maintain IT security measures to protect client systems and data, ensuring compliance with industry standards and regulations.
  6. Perform System Backups: You will perform regular system backups and ensure data integrity, maintaining accurate records of systems, configurations, and incidents.
  7. Stay Up-to-Date: You will stay updated with the latest technology trends and recommend improvements to enhance client systems, staying ahead of the curve in terms of technical knowledge and expertise.
  8. Participate in IT Projects: You will participate in the planning and execution of IT projects for clients, working collaboratively with cross-functional teams to deliver successful project outcomes.

Requirements:

  1. Previous Experience: You must have previous experience working in an IT technical support role or similar position, with a strong understanding of IT systems and infrastructure.
  2. Technical Skills: You must possess strong technical skills, including knowledge of IT systems, networking, and virtualization technologies, as well as experience in providing technical support and troubleshooting.
  3. Communication Skills: You must have excellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical stakeholders.
  4. Problem-Solving Skills: You must be able to analyze complex technical issues and develop effective solutions, working independently and as part of a team to resolve problems.
  5. Education: You must hold a Bachelor's Degree in Computer Science, Information Technology, or related field.

Benefits:

  1. Competitive Salary and Benefits Package: We offer a competitive salary and benefits package, recognizing the value that our employees bring to the organization.
  2. Opportunities for Growth and Development: We provide opportunities for growth and development, enabling our employees to build new skills and advance their careers.
  3. Training and Support: We invest in our employees, providing training and support to enhance technical and customer service skills, and stay up-to-date with the latest industry developments.
  4. Diverse and Dynamic Work Environment: We foster a diverse and dynamic work environment, promoting collaboration, innovation, and continuous improvement.