Senior Technical Support Specialist

2 days ago

Cebu City, Central Visayas, Philippines beBeeTechnical Full time ₱600,000 - ₱1,200,000
Job Description

We are seeking a seasoned Technical Support Specialist to provide advanced technical assistance to our internal users across various platforms. As the first line of escalation for complex technical issues, you will serve as a trusted advisor, delivering exceptional service and ensuring seamless operations.


Key Responsibilities:
  • Deliver Tier 2/3 technical support via multiple channels.
  • Troubleshoot and resolve complex hardware, software, and network-related issues.
  • Configure, manage, and maintain networking equipment.
  • Administer user accounts and access in multiple platforms.
  • Manage SaaS applications, handling provisioning, configuration, and troubleshooting.
  • Oversee Microsoft Intune administration for device compliance, app deployment, and policy management.
  • Support macOS environments and assist with employee onboarding/offboarding.
  • Maintain accurate documentation of incidents, solutions, and processes.

Required Skills and Qualifications:
  • Minimum 3+ years of experience in an IT Helpdesk or technical support role.
  • Strong networking experience with Juniper switching and wireless, and Palo Alto firewalls.
  • Advanced troubleshooting skills in macOS.
  • Proficiency in Microsoft Intune administration and Microsoft Entra (Azure AD) administration.
  • SaaS administration experience with Zoom, Slack, and 1Password.
  • Familiarity with IT ticketing systems.
  • Strong documentation skills and ability to handle escalations.

Benefits and Requirements

This is a hands-on technical support role with a strong focus on networking, cross-platform support, and SaaS administration. You will work closely with the IT team to improve internal processes and infrastructure.


What We Offer:
  • A dynamic and supportive work environment.
  • Ongoing training and professional development opportunities.

About This Role

This position requires a high level of technical expertise, excellent communication skills, and the ability to work independently and as part of a team.

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