Advanced Technical Support Professional

2 days ago

Mandaue City, Central Visayas, Philippines beBeeTechnical Full time $6,050 - $6,975
Technical Support Specialist

About the Role:

This position provides advanced technical support, escalated troubleshooting, and assists in maintaining operational continuity across systems, hardware, and software platforms.

The Technical Support Specialist will work closely with other teams to ensure efficient issue resolution, system reliability, and user satisfaction.

Main Responsibilities:

  • Tier 2 Support & Troubleshooting: Handle escalated issues from lower-level support, including hardware, software, network, and application issues.
  • Incident & Request Management: Manage and resolve incidents and service requests using ITSM tools.
  • Hardware & Software Support: Configure, deploy, and troubleshoot laptops, desktops, mobile devices, and business-critical software.
  • Account & Access Management: Administer user accounts, permissions, and security groups across multiple platforms.
  • System Maintenance: Perform scheduled system checks, software installations, updates, and patching to maintain compliance and system health.
  • Knowledgebase & Documentation: Contribute to internal documentation and support knowledgebase articles to improve resolution efficiency and promote self-service.
  • Onboarding & Offboarding Support: Ensure smooth onboarding and offboarding by preparing devices, accounts, and resources.
  • Collaboration & Escalation: Collaborate with engineering and vendor support teams for high-complexity incidents and infrastructure issues.

Required Skills & Qualifications:

  • Experience supporting and managing IAM platforms.
  • Familiarity with enterprise applications such as Microsoft 365, Intune MDM, Kandji, and Atlassian Jira/Confluence.
  • Solid understanding of SAML, SCIM, and OAuth-based application integrations.
  • Experience supporting macOS, Windows 10/11, and Linux environments.
  • Ability to juggle multiple requests and resolve technical issues independently.
  • Working knowledge of system provisioning, OS configuration, and patch management.

Additional Information:

This role requires a proactive approach to continuous learning and problem-solving in a dynamic IT environment.

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