Relationship Builder, Acquiring Solutions

4 days ago


Makati City, National Capital Region, Philippines Metrobank Full time

Metrobank - A Future-Proof Financial Institution

We're more than just a bank; we're a partner for progress. With a rich history spanning over seven decades, Metrobank has grown to become one of the Philippines' largest and most respected banks. Our commitment to innovation and customer satisfaction has earned us numerous awards and recognition from prestigious organizations.

Our Vision:

We envision a future where everyone has access to quality financial services that empower them to achieve their dreams. To make this vision a reality, we've created a dynamic work environment that fosters collaboration, creativity, and growth.

Job Description:

The successful candidate will be responsible for managing customer relationships and developing new business opportunities in the Merchant Acquiring division. This role requires excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:
  • Sales Strategy Development: Support strategic plans based on growing revenue, sales, market share productivity across the Merchant Acquiring business.
  • New Business Acquisition: Bring on board strategic Merchant partners with a view of growing Acquiring business and increasing MCC footsteps in the industry.
  • Customer Service: Conduct Merchant visitations, outbound calls, and extending customer service activities with a view of establishing rapport with merchants and resolving issues.
  • Business Relationship Management: Build, develop, and utilize relationships with key areas within MCC and the Metrobank Group to grow Acquiring business.
  • Performance Monitoring: Monitor performance of the merchant terminal network, daily/weekly/monthly reports.
  • Product Upgrade: Implement point-of-sales (POS) product upgrades from a device hardware, software, and communications perspective.
  • Project Management: Assist in the design, measure, analyze, implement, and monitor strategic projects to ensure that each operational aspect of the project is considered and scheduled for completion within specified timeframes.
  • Process Enhancement: Identify potential process/service enhancement and escalate as necessary.
  • Issue Resolution: Ensure all concerns, issues, and requests of the key contacts are addressed in a timely and accurate manner.
  • Inter-Unit Coordination: Coordinate with different business units to provide immediate feedback to key accounts.
  • Special Projects: Perform projects/responsibilities/special tasks that may be assigned from time to time (e.g., BROC, BCP, Cost Champ, Corp. Correspondents, Line Trainer, e-Champ).
Requirements:
  • Educational Background: Bachelor's degree from a College/University.
  • Work Experience: At least 2 years of experience doing sales in a financial institution or merchant acquiring business. Experience acquiring technology is an advantage.
  • Merchant Interaction: Experience in coordinating with merchants.
  • Geographic Mobility: Willing to do field work (area: Manila and CAMANAVA).
  • Absenteeism: Willing to work on weekends and holidays.


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