cbs - relationship associate, merchant acquiring region ii
2 weeks ago
Be #InGoodHands with Metrobank
Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.
With Metrobank, a meaningful life is within your reach
Position Title: Relationship Associate
Job Summary:
The position is primarily responsible for the day-to-day monitoring, servicing and maintaining of terminal assets and performance. The role will also include elements of merchant customer service, assisting and maintaining close ties with them. The job holder is also responsible for generating leads for potential affiliation to ensure business growth.
Duties and Responsibilities:
- Merchant visitations and extending customer service activities and establishing rapport with merchants and resolving issues.
- Conducts outbound calls to merchants with a view to maintaining MCC presence and billings on MCC terminals.
- Ensures all concerns, issues and requests of the key contact are addressed in a timely and accurate manner.
- Coordinates with different business units to provide immediate feedback to key contacts.
- Consolidates reports on key issues/findings relevant to daily merchant visits/call outs and provides recommendations as necessary.
- Prepares communication materials for updates and other relevant information on sales and promotional programs.
- Monitors end-to-end merchant affiliation process adhering to set turnaround times and liaising with key parties in MCC to ensure completion.
- Performs projects/responsibilities that may be assigned from time to time (e.g. BORC, BCP, Cost Champion, Corp. Correspondents, Line trainer, e-Champ).
Qualifications:
- Bachelor's degree holder; preferably a graduate of a business course.
- Experience in merchant relationship from a credit card company or any financial institution is an advantage.
- Proficient in the following Microsoft applications: Word, Excel, and PowerPoint.
- Must be detail-oriented with superior follow-through capabilities.
- Willing to work overtime on weekdays, weekends, and/or holidays.
- Willing to do field work within Metro Manila and provinces.
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