Strategic Customer Advocate

2 days ago

San Juan, National Capital Region, Philippines beBeeSuccess Full time $61,250 - $130,000
Customer Success Expert Wanted

We're looking for a seasoned professional to drive customer success and serve as a trusted partner to our valued clients.

The ideal candidate will have a proven track record of exceeding customer satisfaction and adoption goals, with 3-7 years of direct enterprise-level customer success experience.

  • Develop strong relationships with customers and champion their needs, sharing deep product knowledge and providing innovative solutions.
  • Proactively drive adoption across our product technology stack to ensure customers maximize ROI and mitigate churn risk.
  • Maintain and grow monthly recurring revenue for our most valued customers.
Key Responsibilities:
  1. Drive customer success by developing strong relationships and serving as a trusted partner.
  2. Proactively drive adoption across our product technology stack to ensure customers maximize ROI.
  3. Manage Adoption Campaigns through regular updates in Salesforce.
  4. Ensure customer satisfaction by facilitating QBRs, executing on mutual success plans, addressing technical demands, and escalating issues in a timely manner.
  5. Mitigate churn risk and protect portfolio MRR growth.
  6. Maintain and grow monthly recurring revenue for our most valued customers.
Requirements:
  • 3-7 years of direct enterprise-level customer success experience.
  • Proven track record of success with a verifiable history of exceeding customer satisfaction and adoption goals.
  • Strong analytical, problem-solving, and dot-connecting skills with the ability to develop quick, accurate situational awareness.
  • Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues.
  • Experience interacting with and influencing C-level executives.
What We Offer:
  • Comprehensive medical, dental, vision, disability, life insurance.
  • Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits.
  • 401K match and Employee Stock Purchase Plan (ESPP).
  • Paid time off and paid sick leave.
  • Paid parental and pregnancy leave.

Our Customer Success team is dedicated to ensuring every user effectively utilizes our products. As the primary point of contact, you'll champion customer needs, share deep product knowledge, provide innovative solutions, build relationships, and drive success.

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