
Customer Service Advocate
1 day ago
We are seeking an exceptional customer service representative to provide world-class support to clients across the globe. As a key member of our team, you will be responsible for delivering top-notch service via phone and resolving complaints in a timely and professional manner.
This role involves serving as the primary point of contact for customers, addressing their inquiries and guiding them through solutions. You will also maintain a thorough understanding of our products and services to effectively assist customers.
To succeed in this position, you must possess excellent communication skills, be able to work within defined hours with flexibility needed on weekends and holidays, and have a strong ability to document customer interactions and transactions accurately.
Key Responsibilities:- Provide world-class customer service by addressing inquiries and guiding customers through solutions.
- Maintain thorough understanding of products and services to effectively assist customers.
- Accurately document customer interactions and transactions across all tools/platforms.
- Bachelor's degree or equivalent.
- Good communication skills.
- Ability to work within defined hours with flexibility needed on weekends and holidays.
- Dual monitor, i5 processor, Windows 10, 50 mbps internet connection, USB-headset, camera required for WFH setup.
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