Customer Experience Advocate

2 days ago

San Juan, National Capital Region, Philippines beBeeCustomerExperience Full time ₱3,500,000 - ₱6,000,000
Customer Experience Specialist">

This pivotal role involves delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills. The Customer Experience Specialist troubleshoots and resolves customer issues, optimizes support processes, and contributes to a values-driven culture.

Key Responsibilities:
  • Handle customer inquiries in digital and voice channels to provide technical and product support.
  • Ask thoughtful questions to troubleshoot and resolve customer issues, escalating complex problems effectively.
  • Stay up-to-date on product changes, new features, and integrations, proactively expanding knowledge.
  • Validate workflows with peers and identify patterns in customer feedback to inform internal discussions.
  • Take ownership of ensuring customers understand key features and benefits aligned with their goals.
  • Consistently adhere to Service Level Agreements (SLAs), meeting key performance metrics such as resolution time and Customer Satisfaction (CSAT).
Requirements:
  • Minimum 2 years of proven experience in at least one entry-level tech Customer Support or Technical Support role.
  • Strong problem-solving skills with the ability to troubleshoot and resolve complex customer issues.
  • Ability to adapt to change and remain flexible in a dynamic work environment.
  • Excellent English communication skills, both written and verbal, with an empathetic approach.
  • Proficiency with support tools, including live chat and ticketing systems along with processes and metrics like resolution time, customer satisfaction (CSAT), and ticket volume trends.
  • Demonstrated ability to manage time effectively and adhere to SLAs.
  • Proficiency in tailoring technical explanations for non-technical audiences.
We Value Continuous Growth

We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we're all for one, meaning you'll have a team across departments ready to help you succeed.

Award-Winning Culture

We are proud of our AI-native culture built on continuous improvement. We expect the same mindset from our team—driving productivity for our customers and pushing innovation forward.

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